Thank you for shopping with Primo Shop USA! We are committed to providing you with the best possible shopping experience, including prompt and reliable shipping.
1. Shipping methods and times
We offer Economy and faster UPS/FedEx options so your order reaches you reliably. Available methods and estimated delivery times vary by location, product type, and the shipping profile your items use. You choose your preferred method at checkout.
Standard U.S. delivery typically takes 5–7 business days after shipment. Canadian delivery times may vary by province and carrier.
2. Processing time
We strive to process and ship orders as quickly as possible. Typically, orders are processed and shipped within 1–2 business days after the order is placed. Custom or personalized items may require additional processing time, and we will provide you with an estimated delivery date.
3. U.S. shipping profiles and rates
Primo Shop USA uses two U.S. shipping profiles:
Standard (General profile)
Applies to products not assigned to Heavy & Bulky.
- Economy ≤ 5 lb cart weight: flat $9.99
- Economy over 5 lb and ≤ 10 lb: flat $14.99
- UPS / FedEx: live carrier rates (faster; merchant markup may apply)
Free Economy shipping when both are true:
- Order subtotal is $100 or more
- Cart weight for Standard-eligible items is 10 lb or less
Free shipping applies to Economy only. It does not apply to UPS/FedEx. Economy flat rates are only offered when Standard cart weight is 10 lb or less.
Heavy & Bulky
Assigned heavy or bulky variants (for example items over 10 lb, rice bags, beverage cases, wipes, bulk liquids/detergents, large paper goods, or dimensional-weight bulky items).
- Rates: live UPS / FedEx only
- No free shipping
- No Economy flat rate
Canadian rates and options are calculated at checkout for your address.
4. Shipping destinations
We ship to addresses within the United States and Canada. Enter your shipping address at checkout to see available delivery options, rates, and estimated arrival times for your location. If you have questions about shipping to a specific location, please contact our customer support team.
5. Order tracking
Once your order has shipped, you will receive a shipping confirmation email with a tracking number. You can use this tracking number to monitor the progress of your shipment and get an estimated delivery date. Please note that it may take up to 24 hours for tracking information to update.
6. Shipping delays
While we make every effort to ensure timely deliveries, shipping delays may occur due to factors beyond our control, such as weather, holidays, customs processing, or carrier issues. We appreciate your patience during these rare occurrences and will do our best to keep you informed about any delays.
7. Lost or stolen packages
If your package is lost or stolen during transit, please contact our customer support team immediately. We will work with the shipping carrier to locate your package or provide a replacement if necessary.
8. Returns and exchanges
For information on our returns and exchanges policy, please refer to our Refund Policy.
9. Contact us
If you have any questions or need further assistance regarding our shipping policy, please email us at support@primoshopusa.com or submit a support ticket through our Contact Us page.
Thank you for choosing Primo Shop USA. We appreciate your business and are dedicated to delivering a seamless and enjoyable shopping experience.