Last updated: September 10, 2026
Monger Pro LLC operates the Primo Shop USA online storefront. We ship to deliverable addresses in the United States.
1. Processing time
Orders are typically processed within 1–2 business days. Processing time is separate from carrier transit time. Orders placed on weekends or holidays begin processing on the next business day.
2. Delivery options and estimates
Available methods, prices, and delivery estimates depend on the products, package weight, destination, and applicable shipping profile. The final available methods, charges, and estimates are displayed before payment at checkout.
3. United States — Standard and General products
- Economy, up to 5 lb: $9.99
- Economy, over 5 lb and up to 10 lb: $14.99
- UPS and FedEx: carrier-calculated services displayed at checkout
4. Free shipping
Automatic free shipping applies to eligible one-time-purchase orders when the merchandise subtotal is $100 or more and the selected shipping rate is $14.99 or less. Shipping rates over $14.99 and subscription purchases are excluded.
The discount is available in active shipping markets only when all conditions are met. Checkout shows whether the order qualifies.
5. Heavy & Bulky products
Heavy and bulky products use carrier-calculated services displayed at checkout. The automatic free-shipping discount applies only if the selected shipping rate is $14.99 or less; rates above that amount are excluded.
6. Mixed carts
When an order contains products from different shipping profiles, Shopify may combine applicable shipping charges. Review the final shipping total before submitting payment.
7. Tracking and delays
After shipment, we send a confirmation email with tracking information. Tracking can take up to 24 hours to update after the carrier receives the package. Delivery delays can occur because of weather, holidays, carrier disruptions, emergencies, or other circumstances outside our control.
8. Address accuracy and shipment issues
Customers are responsible for providing a complete and accurate delivery address. Contact us promptly if you notice an address error. We cannot guarantee that an address can be changed after fulfillment begins.
If an order is lost or arrives damaged, contact support@primoshopusa.com with your order number and relevant details so we can investigate with the carrier.
9. Contact us
For shipping questions, email support@primoshopusa.com or use our Contact Us page.