Shipping policy
Shipping policy
Last updated: October 18, 2026
Monger Pro LLC operates the Primo Shop USA online storefront. We ship to deliverable addresses in the United States.
Processing time
Orders are typically processed within 1–2 business days. Processing time is separate from carrier transit time. Orders placed on weekends or holidays begin processing on the next business day.
Delivery options and estimates
Estimated delivery is 3–5 business days after processing. Available methods, prices, and delivery estimates depend on package weight and destination. The final available methods, charges, and estimates are displayed before payment at checkout.
Shipping charges
We do not offer free shipping. Shipping is charged at checkout. Economy shipping within the United States uses flat rates:
- Economy, up to 5 lb: $9.99
- Economy, over 5 lb and up to 10 lb: $14.99
- UPS and FedEx: carrier-calculated services displayed at checkout
Orders over 10 lb use carrier-calculated UPS or FedEx services displayed at checkout.
Mixed carts
When an order contains multiple products, shipping is calculated on the combined package weight. Review the final shipping total before submitting payment.
Tracking
After shipment, we send a confirmation email with tracking information. Tracking can take up to 24 hours to update after the carrier receives the package.
Address accuracy
Customers are responsible for providing a complete and accurate delivery address. Contact us promptly if you notice an address error. We cannot guarantee that an address can be changed after fulfillment begins.
Delays
Delivery delays can occur because of weather, holidays, carrier disruptions, emergencies, or other circumstances outside our control.
Lost or damaged shipments
If an order is lost or arrives damaged, contact support@primoshopusa.com with the order number and relevant details so we can investigate with the carrier.
Contact
For shipping questions, email support@primoshopusa.com or use our Contact Us page.