Refund policy

Return and refund policy

Last updated: August 11, 2026

Monger Pro LLC operates the Primo Shop USA online storefront. We want customers to receive the products they ordered in the expected condition.

Return window

Eligible returns for orders delivered within the United States may be requested within 30 days after delivery. Please contact us before sending a return.

Eligible returns

For a standard return, the item must be new, unused, unopened where applicable, in its original packaging, and accompanied by proof of purchase.

We will also assist when an item:

  • Arrives damaged or defective
  • Is different from the item ordered
  • Arrives expired
  • Is missing from the shipment

Non-returnable items

For health, safety, and regulatory reasons, we cannot accept buyer’s-remorse returns for:

  • Food and beverage products
  • Personal care, cosmetics, skincare, hygiene, or intimate-care products
  • Opened cleaning products or detergents
  • Perishable goods
  • Custom or personalized products
  • Hazardous materials, flammable liquids, or gases
  • Gift cards

If one of these products arrives damaged, defective, incorrect, or expired, contact us within the 30-day window so we can evaluate a refund or replacement.

Return shipping and costs

Customers are responsible for return shipping costs for buyer’s-remorse returns.

If the return results from our error, or if an item arrived damaged, defective, incorrect, or expired, we will provide a prepaid return label when a return shipment is required. Some issue-based refunds might not require the product to be returned.

We do not charge a restocking fee.

How to request a return

Email support@primoshopusa.com or use our Contact Us page. Include:

  • Your order number
  • The affected product
  • The reason for the request
  • Photographs when the product is damaged, defective, incorrect, or expired

Returns sent without prior authorization may not be accepted.

Return address

Monger Pro LLC
Primo Shop USA
354 Lincoln Ave, Apt 2
Hawthorne, NJ 07506
United States

Refunds

After an authorized return is received and inspected, we will notify you whether the refund has been approved.

Approved refunds are issued to the original payment method within 10 business days. Banks and card issuers may require additional processing time. If more than 15 business days have passed after approval, contact support@primoshopusa.com.

Exchanges

For eligible products, contact us within 30 days after delivery. The fastest way to obtain a different product is generally to return the eligible original item and place a separate order after the return is accepted.

Contact

Questions about returns or refunds should be sent to support@primoshopusa.com.