Frequently asked questions

We ship to all 50 U.S. states and throughout Canada. Delivery options and timelines may vary by destination and product type. Enter your address at checkout to see available shipping options for your location.

Most orders are processed and shipped within 1–2 business days. Standard U.S. delivery typically arrives in 5–7 business days after shipment. Canadian orders may take a few additional business days depending on customs processing and your province. You'll receive tracking information as soon as your order leaves our facility.

U.S. Standard (General profile) orders use Economy flat rates when cart weight is 10 lb or less: $9.99 at ≤5 lb and $14.99 over 5 lb up to 10 lb. Faster UPS/FedEx options use live carrier rates. Heavy & Bulky items ship on UPS/FedEx live rates only — no Economy flat rate. Exact options appear at checkout for your address.

Yes — free Economy shipping on U.S. Standard orders when both are true: order subtotal is $100+ and Standard-eligible cart weight is 10 lb or less. Free shipping applies to Economy only, not UPS/FedEx. Heavy & Bulky products never qualify for free shipping.

Heavy & Bulky covers heavier or oversized items (for example large rice bags, beverage cases, bulk liquids, wipes, or large paper goods). These ship via UPS/FedEx at live carrier rates with no free shipping and no Economy flat rate.

Some carriers and product types restrict delivery to P.O. boxes or military addresses. If an address isn't eligible, checkout will let you know before you complete your order.

Yes. Primo Shop USA ships to addresses throughout Canada. Enter your Canadian shipping address at checkout to see available delivery options, rates, and estimated arrival times for your order.

Add items to your cart, proceed to checkout, and enter your shipping and payment details. Once your order is confirmed, you'll receive an email receipt with your order number.

We accept major credit and debit cards, Apple Pay, Google Pay, Shop Pay, PayPal, and other payment methods shown at checkout. All transactions are processed securely.

Contact us as soon as possible if you need to change or cancel an order. Once an order has been packed or shipped, changes may not be possible — but our support team will do everything we can to help.

When your order ships, we'll email you a tracking link. You can also reach out to customer service with your order number if you need an update.

U.S. orders have 30 days from delivery to request a return for eligible new, unused, unopened items, including if you changed your mind or ordered the wrong item. Damaged, defective, incorrect, or expired items are also covered within 30 days. Grocery, beverage, personal care, and other restricted items may be non-returnable for buyer's remorse unless there is a product or order issue. Canadian orders are final except for damaged, defective, or incorrect items reported within 7 days. See our full Refund Policy for details.

Once we receive and inspect your return, refunds are typically processed within 5–10 business days. Your bank may take additional time to post the credit to your account.

Please contact us right away with your order number and photos of the damage. We'll arrange a replacement or refund as quickly as possible — you shouldn't have to pay for items that arrive broken or unusable.

We carry grocery staples, snacks, beverages, personal care, beauty, baby, and household essentials — the everyday items families buy in bulk or at warehouse clubs, now available to ship across the U.S. and Canada.

Yes. We work with trusted suppliers and distributors. Every product we list is the genuine article — the same brands and quality you'd expect from major retailers.

Warehouse-style deals move fast. When an item sells out, we're usually working to restock it. Sign up for back-in-stock alerts on the product page, or check back soon.

Availability varies by product and shipping destination. Items that require special handling will note any restrictions on the product page and at checkout.