Frequently asked questions

We ship to deliverable addresses throughout the United States. Delivery options, costs, and timelines vary by destination and product type. Enter your address at checkout to see the available services for your order.

Most orders are processed within 1–2 business days. Carrier transit time varies by destination and service. The delivery estimate is shown at checkout, and you'll receive tracking information after shipment.

U.S. Standard or General products may use Economy flat rates of $9.99 up to 5 lb and $14.99 over 5 lb up to 10 lb. UPS and FedEx services use rates based on the destination, products, package weight, and available carrier service. Heavy & Bulky products use carrier-calculated rates. Exact options appear at checkout.

Yes. Automatic free shipping applies to eligible one-time-purchase orders when the merchandise subtotal is $100 or more and the selected shipping rate is $14.99 or less. Rates over $14.99 and subscription purchases are excluded. Checkout shows whether your order qualifies.

Heavy & Bulky covers products assigned to our separate oversized or high-shipping-cost profile. These products use carrier-calculated services shown at checkout. The automatic free-shipping discount applies only if the selected rate is $14.99 or less; higher rates are excluded.

Some carriers, destinations, and product types restrict delivery to P.O. boxes or military addresses. If an address isn't eligible, checkout will let you know before you complete your order.

Add items to your cart, proceed to checkout, and enter your shipping and payment details. Once your order is confirmed, you'll receive an email receipt with your order number.

We accept major credit and debit cards, Apple Pay, Google Pay, Shop Pay, PayPal, and other payment methods shown at checkout. All transactions are processed securely.

Contact us as soon as possible if you need to change or cancel an order. Once an order has been packed or shipped, changes may not be possible — but our support team will do everything we can to help.

When your order ships, we'll email you a tracking link. You can also reach out to customer service with your order number if you need an update.

U.S. orders have 30 days from delivery to request a return for eligible new, unused, unopened items, including if you changed your mind or ordered the wrong item. Damaged, defective, incorrect, or expired items are also covered within 30 days. Grocery, beverage, personal care, and other restricted items may be non-returnable for buyer's remorse unless there is a product or order issue. See our full Refund Policy for details.

Once we receive and inspect your return, refunds are typically processed within 5–10 business days. Your bank may take additional time to post the credit to your account.

Please contact us right away with your order number and photos of the damage. We'll arrange a replacement or refund as quickly as possible — you shouldn't have to pay for items that arrive broken or unusable.

We carry grocery staples, snacks, beverages, personal care, beauty, baby, and household essentials for shipment throughout the United States.

Products are offered as new unless a product page clearly states otherwise. Brand names and trademarks belong to their respective owners and are used for identification. If an item differs materially from its listing, contact us so we can address it under our return policy.

Warehouse-style deals move fast. When an item sells out, we're usually working to restock it. Sign up for back-in-stock alerts on the product page, or check back soon.

Availability varies by product and shipping destination. Items that require special handling will note any restrictions on the product page and at checkout.