Last updated: July 12, 2026
Last updated: August 11, 2026
Monger Pro LLC operates the Primo Shop USA online storefront. Eligible returns for orders delivered within the United States may be requested within 30 days after delivery.
Eligible returns
For a standard return, an item must be new, unused, unopened where applicable, in its original packaging, and accompanied by proof of purchase. We also assist when an item arrives damaged, defective, incorrect, or expired.
Non-returnable items
For health, safety, and regulatory reasons, we cannot accept buyer's-remorse returns for food and beverage products; personal care, cosmetic, skincare, hygiene, or intimate-care products; opened cleaning products or detergents; perishable goods; custom products; hazardous materials; or gift cards.
If one of these products arrives damaged, defective, incorrect, or expired, contact us within the 30-day window so we can evaluate a refund or replacement.
Return shipping and costs
Customers are responsible for return shipping for buyer's-remorse returns. If the return results from our error or an item arrived damaged, defective, incorrect, or expired, we will provide a prepaid return label when a return shipment is required. We do not charge a restocking fee.
How to request a return
Email support@primoshopusa.com or use our Contact Us page. Include the order number, affected product, reason for the request, and photographs when relevant. Returns sent without authorization may not be accepted.
Return address
Monger Pro LLC
Primo Shop USA
354 Lincoln Ave
Hawthorne, NJ 07506
United States
Refunds
After an authorized return is received and inspected, we will notify you whether the refund has been approved. Approved refunds are issued to the original payment method within 10 business days. Banks and card issuers may require additional processing time. If more than 15 business days have passed after approval, contact support@primoshopusa.com.
Exchanges
For eligible products, contact us within 30 days after delivery. The fastest way to obtain a different product is generally to return the eligible original item and place a separate order after the return is accepted.
Contact
Questions about returns or refunds should be sent to support@primoshopusa.com.